Data access policy note: since January 1st, 2025, registration and authentication are mandatory to access all data curated after this date, either via the web interface or via the application programming interface (API authentication help link). Please contact us if you have any questions.

Contact Us

We are here to help! If you have any questions or concerns, please feel free to reach out to us. To ensure an efficient response, please contact the appropriate email address based on the nature of your inquiry.

📌 Please make sure to contact the correct email address for your request. Please also specify your affiliation (Institute) when contacting us.
If a request is sent to the wrong address, there may be a delay in response.

Questions about BIGSdb Policy

For any questions regarding our site policies, please contact us at:
📧 bigsdb-policy@pasteur.fr

Questions about the Website

If you have general inquiries about our website, its features, or functionality, please contact us at:
📧 bigsdb@pasteur.fr

Questions about a Specific Pathogen

For any questions related to nomenclature or the pathogen's database, please contact us with the dedicated email alias.
This alias is available on the home page of the pathogen database (located on the right).
Example of the alias for klebsiella:
Example of the alias for klebsiella
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