Contact Us

We are here to help ! If you have any questions or concerns, please feel free to reach out to us. To ensure an efficient response, please contact the appropriate email address based on the nature of your inquiry.

📌 Please make sure to contact the correct email address for your request. Please also specify your affiliation (Institute/Organisation/Company) when contacting us.
If a request is sent to the wrong address, the answer might be delayed.

Questions about BIGSdb Policy

For any questions regarding our site policies, please contact us at:
📧 bigsdb-policy@pasteur.fr

Questions about the Website

If you have general inquiries about our website, its features, or functionality, please contact us at:
📧 bigsdb@pasteur.fr

Questions about a Specific Pathogen

For any questions related to a specific database nomenclature, please contact us with the dedicated email alias.
Specific aliases are available on each pathogen database home page (located on the right).

Alias example for the klebsiella database: